9/14(Sat.)Customer Services/ Roommates (Host: Gloria)

9/14(Sat.)Customer Services/ Roommates (Host: Gloria)

文章Gloria Lo » 週五 9月 06, 2019 2:15 pm

Hi, this is Gloria,
It's my hosting again.
I chose the topic because I really wanna share the first video with you guys.
Hope you like it.
Life is filled with responsibilities and burdens. Funny stuff makes us live with pleasure. Agree?
:lol: :lol: :lol:

Session One

♥Typical British Public Sector Customer Services (9:03)
https://www.youtube.com/watch?v=q3fNlsCaXq4
This very video will definitely brighten up your day.

♥Indifference in sales
http://22sales.com/blog/sales-training-indifference

Questions for Discussion
1.Among the 10 types of bad service, which one do you think is the worst? Why?
(1)Lack of manners
(2)Rude discourteous behavior
(3)Long waits on the phone
(4)Long waits in line
(5)Lack of knowledge of the product or policy
(6)Lack of follow-through
(7)Not resolving a complaint.
(8)Unresponsive technology or not knowing how to use it
(9)Can’t get a hold of a real person
(10)Unfulfilled promises, lies and other deceptions

2.Does indifference make you lose your customers?

3.How do you identify a bad customer or client and get rid of them? Are you a bad customer?

4.“Customers Behaving Badly Aren’t Necessarily Bad Customers.” Do you agree with it? Please give reasons.


Session Two

♥My Thoughts on Roommates
https://www.youtube.com/watch?v=ntHMsyr3R6w&t=357s

Questions for discussion
1.Talk about leaving-home and renting-house experiences (feel homesick/ odd persons/ special events/fun things and guys…)

2. By your standard what are unacceptable behaviors from roommates? How do you identify bad roommates in advance and avoid them?

3.How do you deal with annoying roommates?

4.In your experiences, what are the main disputes among roommates or between renters and landlords?


**************************************************************************************
Agenda:
3:50 ~ 4:00pm Greetings & Free Talk / Ordering Beverage or Meal / Getting Newcomer’s Information
4:00 ~ 4:20pm Opening Remarks / Newcomer’s Self-introduction / Grouping
(Session I)
4:20 ~ 5:00pm Discussion Session (40 mins)
5:00 ~ 5:20pm Summarization (20 mins)
5:20 ~ 5:30pm Regrouping / Instruction Giving / Taking a 10 Minutes Break (Intermission)
(Session II)
5:30~ 6:10pm Discussion Session (40 mins)
6:10~ 6:30pm Summarization / Concluding Remarks / Announcements(20 mins)
***************************************************************************************
聚會日期:列於該貼文主題內
聚會時間:當天請準時於 16:00 pm 到達 ~ 約 18:30 pm 左右結束
星期六聚會地點:丹堤濟南店
地址、電話:台北市濟南路三段25號 地圖 (02) 2740-2350
捷運站:板南線 忠孝新生站 3 號出口
走法:出忠孝新生站 3 號出口後,沿著巷子(忠孝東路三段10巷)走約 2 分鐘,到了濟南路口,左轉走約 2 分鐘即可看到。
最低消費: 80 元

注意事項:
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2. 與會者請先看過影片或閱讀過文章,並仔細想過所有的問題,謝謝合作!

給新朋友的話:
1. 請事先準備 2~3 分鐘的英語自我介紹;會議結束前可能會請你發表 1~2 分鐘的感想。
2. 請事先閱讀文章以及主持人所提的討論問題,並事先寫下自己所欲發表意見的英文。
3. 全程以英語進行,參加者應具備中等英語會話能力,對任一討論問題,能夠以 5 到 10 句英文表達個人見解。
4. 在正式加入之前,可以先來觀摩三次,觀摩者亦須參與討論。正式加入需繳交終身會費 NT$1,000。
carmelo0183
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Gloria Lo
YOYO member
 
文章: 333
註冊時間: 週一 2月 04, 2008 7:51 am

Re: 9/14(Sat.)Customer Services/ Roommates (Host: Gloria)

文章hollywang1991 » 週四 9月 12, 2019 12:39 pm

Great topic:)
hollywang1991
YOYO member
 
文章: 4
註冊時間: 週六 12月 01, 2018 9:37 pm

Re: 9/14(Sat.)Customer Services/ Roommates (Host: Gloria)

文章Kooper » 週六 9月 14, 2019 11:45 am

It might sadden sales guys, but I am afraid there is no magic bullet for closing a deal, and indifference is no exception.

I am usually the type of person who would like to be least disturbed by sales clerks in stores, but in some occasions I won’t make any purchase either if the clerk pays scant attention to me. A case in point, when walking into a clothing store planning to buy something like a pants or shirt, I could be overwhelmed by excessive choices and unable to make any decision. That’s when what we call choice paralysis happens. In such case, an experienced clerk would help me narrow down the range of choice to a manageable degree, say, three to four to select from, and then they would hands off and let me get in charge.

There is no one-size-fits-all sales pitch. The obstacle that stops a customer from dipping into their pocket varies. It is up to salesmen to isolate and get around them. It wouldn’t surprise me if a successful deal involves the application of multiple sales approaches.
Kooper
YOYO member
 
文章: 2525
註冊時間: 週三 4月 11, 2007 11:40 pm

Re: 9/14(Sat.)Customer Services/ Roommates (Host: Gloria)

文章Kooper » 週六 9月 14, 2019 10:07 pm

Attendees(19): Ken, Julian, Holly, Kooper, Antonio, Apple, Wade, Jerry, Light, Tina, Morris, Christine Hsiu, Michelle, Jason, Luis, Leon, Ramesh, Tim, Gloria (host)
Kooper
YOYO member
 
文章: 2525
註冊時間: 週三 4月 11, 2007 11:40 pm


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