2/22(六) Company culture / Customer service (Host:Winston)

2/22(六) Company culture / Customer service (Host:Winston)

文章李昰翰 » 週日 2月 09, 2020 11:21 am

Dear Yoyoers,
It’s my honor to be the host for the meeting on Feb.22, 20 for which we’ll talk about two topics about company culture and customer service together.
For the theme on company culture, let’s think about why it is so essential for a company. How will you depict the corporate culture looks like? Will there be any association for company culture articulating to employees’ behavior? What’s the magic for its functions anyway? If extending to a broader conception, can you identify the difference on the conception among culture, social culture, company culture, and “culture level on individuals or groups”?
For the second topic on customer service, have you experienced any unforgettable service from an excellent company or organization? Life is a process of “give” and “given”. We are providing services to the public no matter directly or indirectly, and also we’ll gain service from surrounding people engaged with a diversity of different form of business or services. Based on different role playing, how will you think about the client service if you were the boss, CEO, employees, clients based on different stance and viewpoints? Let’s light up the spark to the ideas.

REF: SESSION ONE – Company Culture
https://www.forbes.com/sites/yolarobert ... ba06a14bd6

https://www.youtube.com/watch?v=2y8SA6cLUys

https://www.youtube.com/watch?v=Ze3VospNcsI

Company culture example
https://www.tsmc.com/english/aboutTSMC/values.htm


REF: SECSSION ONE QUESTIONS
Q1. What does “Company Culture” look like? Why is corporate culture so essential?
Q2. The article said that it had better reset company culture at beginning of a new year. What can it bring benefits for a company by doing so?
Q3. What’s the association of company culture articulating to employees’ behavior?
Q4. Can you distinguish the difference on conception among culture, social culture, company culture, and “culture level on individuals or groups”.
Q5. If you were a company CEO, how will you form a healthy corporate culture for your company?
Q6. Can you find any good company culture which impresses you, or any examples to talk about?



REF: SECSSION TWO – Customer Service
https://www.forbes.com/sites/micahsolom ... 2e7421603e

https://www.youtube.com/watch?v=GH1TXfQSwUQ

REF: SECSSION TOW - QUESTIONS
Q1. Why the customer service is so essential for a company? Do you think client service is the key element for any business, any organization in pursuit of success?
Q2. What are the key elements for successes in providing good services for clients?
Q3.Assume you were a company CEO, how will you lead your employees to satisfy the customers with good services?
Q4.What’s the stories for your company or any form of organization you work for, in terms of ensuring good service for clients?
Q5.Can you share the stories with us for any impressive services you experienced from a company or organization?


Agenda:
3:45 ~ 4:00pm Greetings & Free Talk / Ordering Beverage or Meal / Getting Newcomer’s Information
4:00 ~ 4:10pm Opening Remarks / Newcomer’s Self-introduction / Grouping
(Session I)
4:10 ~ 4:50pm Discussion Session (40 mins)
4:50 ~ 5:10pm Summarization (20 mins)
5:10 ~ 5:15pm Regrouping / Instruction Giving / Taking a 10 Minutes Break (Intermission)
(Session II)
5:15 ~ 5:55pm Discussion Session (40 mins)
6:00 ~ 6:20pm Summarization (20 mins)
6:20 ~ 6:30pm Concluding Remarks / Announcements
********************************************************************************************************************************************
聚會日期:列於該貼文主題內
聚會時間:請準時 4:00 pm 到 ~ 約 6:30 pm 左右結束
星期六聚會地點:丹堤濟南店
地址、電話:台北市濟南路三段25號 地圖 (02) 2740-2350
捷運站:板南線 忠孝新生站 3 號出口
走法:出忠孝新生站 3 號出口後,沿著巷子(忠孝東路三段10巷)走約 2 分鐘,到了濟南路口,左轉走約 2 分鐘即可看到。
最低消費: 80 元

注意事項:
1. 文章是否需要列印請自行斟酌,但與會者請務必自行列印 Questions for discussion。
2. 與會者請先閱讀過文章,並仔細想過所有的問題,謝謝合作!

給新朋友的話:
1. 請事先準備2~3分鐘的英語自我介紹;會議結束前可能會請你發表1~2分鐘的感想。
2. 請事先閱讀文章以及主持人所提的討論問題,並事先寫下自己所欲發表意見的英文。
3. 全程以英語進行,參加者應具備中等英語會話能力,對任一討論問題,能夠以5到10句英文表達個人見解。
4. 在正式加入之前,可以先來觀摩三次,觀摩者亦須參與討論。正式加入需繳交終身會費 NT$1,000。
李昰翰
YOYO member
 
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