2/22(Sat) Company culture / Customer service (Host:Winston)

2/22(Sat) Company culture / Customer service (Host:Winston)

文章李昰翰 » 週日 2月 09, 2020 11:21 am

Dear Yoyoers,
It’s my honor to be the host for the meeting on Feb.22, 20 for which we’ll talk two topics about company culture and customer service together.
For the theme on company culture, let’s think about why it is so essential for a company. How will you depict the corporate culture looks like? Will there be any association for company culture articulating to employees’ behavior? What’s the magic for its functions anyway? If extending to a broader conception, can you identify the difference on the conception among culture, social culture, company culture, and “culture level on individuals or groups”?
For the second topic on customer service, have you experienced any unforgettable service from an excellent company or organization? Life is a process of “give” and “given”; the former is a giver while the later is a taker. We are providing services to the public no matter directly or indirectly, and also we’ll gain service from surrounding people engaged with a diversity of different form of business or services. Based on different role playing, how will you think about the client service if you were the boss, CEO, employees, clients based on different stance and viewpoints? Let’s light up the spark to the ideas.

REF: SESSION ONE – Company Culture
https://www.forbes.com/sites/yolarobert ... ba06a14bd6

https://www.youtube.com/watch?v=2y8SA6cLUys

https://www.youtube.com/watch?v=Ze3VospNcsI

Company culture example
https://www.tsmc.com/english/aboutTSMC/values.htm


REF: SECSSION ONE QUESTIONS
Q1. What does “Company Culture” look like? Why is corporate culture so essential?
Q2. The article said that it had better reset company culture at beginning of a new year. What can it bring benefits for a company by doing so?
Q3. What’s the association of company culture articulating to employees’ behavior?
Q4. Can you distinguish the difference on conception among culture, social culture, company culture, and “culture level on individuals or groups”.
Q5. If you were a company CEO, how will you form a healthy corporate culture for your company?
Q6. Can you find any good company culture which impresses you, or any examples to talk about?



REF: SECSSION TWO – Customer Service
https://www.forbes.com/sites/micahsolom ... 2e7421603e

https://www.youtube.com/watch?v=GH1TXfQSwUQ

REF: SECSSION TWO- QUESTIONS
Q1. Why the customer service is so essential for a company? Do you think client service is the key element for any business, any organization in pursuit of success?
Q2. What are the key elements for successes in providing good services for clients?
Q3.Assume you were a company CEO, how will you lead your employees to satisfy the customers with good services?
Q4.What’s the stories for your company or any form of organization you work for, in terms of ensuring good service for clients?
Q5.Can you share the stories with us for any impressive services you experienced from a company or organization?


Agenda:
3:45 ~ 4:00pm Greetings & Free Talk / Ordering Beverage or Meal / Getting Newcomer’s Information
4:00 ~ 4:10pm Opening Remarks / Newcomer’s Self-introduction / Grouping
(Session I)
4:10 ~ 4:50pm Discussion Session (40 mins)
4:50 ~ 5:10pm Summarization (20 mins)
5:10 ~ 5:15pm Regrouping / Instruction Giving / Taking a 10 Minutes Break (Intermission)
(Session II)
5:15 ~ 5:55pm Discussion Session (40 mins)
6:00 ~ 6:20pm Summarization (20 mins)
6:20 ~ 6:30pm Concluding Remarks / Announcements
********************************************************************************************************************************************
聚會日期:列於該貼文主題內
聚會時間:請準時 4:00 pm 到 ~ 約 6:30 pm 左右結束
星期六聚會地點:丹堤濟南店
地址、電話:台北市濟南路三段25號 地圖 (02) 2740-2350
捷運站:板南線 忠孝新生站 3 號出口
走法:出忠孝新生站 3 號出口後,沿著巷子(忠孝東路三段10巷)走約 2 分鐘,到了濟南路口,左轉走約 2 分鐘即可看到。
最低消費: 80 元

注意事項:
1. 文章是否需要列印請自行斟酌,但與會者請務必自行列印 Questions for discussion。
2. 與會者請先閱讀過文章,並仔細想過所有的問題,謝謝合作!

給新朋友的話:
1. 請事先準備2~3分鐘的英語自我介紹;會議結束前可能會請你發表1~2分鐘的感想。
2. 請事先閱讀文章以及主持人所提的討論問題,並事先寫下自己所欲發表意見的英文。
3. 全程以英語進行,參加者應具備中等英語會話能力,對任一討論問題,能夠以5到10句英文表達個人見解。
4. 在正式加入之前,可以先來觀摩三次,觀摩者亦須參與討論。正式加入需繳交終身會費 NT$1,000。
最後由 李昰翰 於 週日 2月 23, 2020 9:39 am 編輯,總共編輯了 1 次。
李昰翰
YOYO member
 
文章: 16
註冊時間: 週一 12月 17, 2018 8:37 pm

Re: 2/22(Sat) Company culture / Customer service (Host:Winst

文章Kooper » 週六 2月 22, 2020 10:32 am

Company culture manifests itself in the forms of team cultures, office atmosphere and environment, company bureaucracy, intra-team and inter-team relationships, and in the ways employees make their everyday business decisions. Here I would like to share some personal observations that I deem as a show of corporate culture.

There has been teams that are notoriously known to be defensive or exclusive, while in contrast some others are rather cooperative and supportive. The sharp differences are largely decided by whether a leader put his or his team’s own interests over company success.

The company that I am with encourages people managers to hold a “coach” mindset rather than a “judge” mindset when making performance feedback. That guidance sets the tone for the management when direct reports do not measure up to their expectations.

I once landed a job in Taiwan branch of an American tech giant. More often than not when interacting with teams in headquarter, information was not open to us, treating us like thefts of technology. That was frustrating and significantly impacted our productivity and pace to keep up with market changes. The company ended up reaping what they sowed and has become marginalized in an increasingly competitive market that they used to dominate.
Kooper
YOYO member
 
文章: 2542
註冊時間: 週三 4月 11, 2007 11:40 pm

Re: 2/22(Sat) Company culture / Customer service (Host:Winst

文章李昰翰 » 週日 2月 23, 2020 9:38 am

Thank you Kooper for your sharing to what your observation to the company culture you experienced.
A healthy company culture extracts the essence of the core value of a company, and mindsets the entire company members to behave in a way coherently and consistently as a result no mater influence over internal interaction among “company families” or external relationship to customers, suppliers, shareholders, and society. A positive company culture usually complies with moral principle also. In case of the factional culture of a company surpasses the company cultural values as sort of "company political means" which will probably bring repercussion as possible damages to the consolidation of the company. For sure, such negative “company culture” will not be recognized by the company members, and it is not in compliance with moral principle and the mainstream value of a society culture.
Choosing right persons to get on the bus ought to be one of the key answers. Once a healthy company culture and organization climate cultivated, it’ll bring enormous of intangible strength to binding the behaviors and attitude of the company families in pursuit of company values, strategy, and objectives, and grow up the organization on long-term basis. It actually fill-up the gaps for what SOP can’t regulate and bind every trial behavior of the employees; without consensus infused with corporate culture, SOP is only words functioning in a limited way comparatively due to reluctance on mindset. A healthy corporate culture ought to function of driving out SOP at less importance, and lead the corporate members enjoy themselves at work for the recognition to the organizational culture tied with entire members’ values and benefits fundamentally.
最後由 李昰翰 於 週日 2月 23, 2020 11:10 am 編輯,總共編輯了 3 次。
李昰翰
YOYO member
 
文章: 16
註冊時間: 週一 12月 17, 2018 8:37 pm

Re: 2/22(Sat) Company culture / Customer service (Host:Winst

文章李昰翰 » 週日 2月 23, 2020 9:45 am

Participants 13: Debby, Gloria, Kooper, Jeff, David, Holly, Leon, Jason, Ramesh, Luis, Julian, Jerry, Winston.
李昰翰
YOYO member
 
文章: 16
註冊時間: 週一 12月 17, 2018 8:37 pm


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