How to handle difficult conversations
Host by: Daphne Huang
Difficult conversations are an inevitable part of life, whether in the workplace, personal relationships, or cross-cultural interactions. This session explores practical strategies for navigating challenging discussions with clarity, empathy, and confidence.
Welcome to join us this coming Tuesday evening!
Please read the article and see you then^^
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The article: How to Handle Difficult Conversations at Work
by Rebecca Knight
https://hbr.org/2015/01/how-to-handle-d ... ns-at-work
Different conversation: how to discuss What Matters Most
https://youtu.be/0wE0VpwWbkY?si=WWHLBJvcGWYIq9JK
https://youtu.be/nBMdTfbQSuo?si=DAFp2KIPageTwRK_
Session II
Further article: Ingredients of Difficult Conversations
https://eye.hms.harvard.edu/files/eye/f ... ummary.pdf
Ted talk: The power of Listening by William Ury
https://youtu.be/saXfavo1OQo?si=HlHTLrNkd4xqSSwd
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Discussion Questions
Session I:
1.What is "difficult conversations" for you? Please share your experience about "difficult conversations" with your group.
2.“Handling a difficult conversation well is not just a skill, it is an act of courage.” Do you agree? Please share your opinion with your group members.
3.According to this article, what strategy you might want to use in the future? How will you prepare for this kind of discussion?
4.How can we manage emotions in difficult conversations to avoid defensiveness or anger? What practical strategies help with this?
5.How can identifying a shared goal help resolve conflicts? Have you experienced a time when this approach worked?
Session II:
1. Sentences that start with “I” are less inflammatory and they keep responsibility for what is expressed with the person doing the speaking. Do you agree or not? Why?
2. How important is listening in your relationships?
3. Which listening technique mentioned in the article do you find most effective? Why?
4. What is your biggest challenge when listening—getting distracted or rushing to give advice? Please share your experience.
5. Have you noticed that some cultures emphasize active listening while others focus more on self-expression? What’s your experience when you talk with people from difference culture?
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Agenda:
(Tuesday)
6:45 ~ 7:00pm Greetings & Free Talk / Ordering Beverage or Meal / Getting Newcomer’s Information
7:00 ~ 7:10pm Opening Remarks / Newcomer’s Self-introduction / Grouping
(Session I)
7:10 ~ 7:45pm Discussion Session (35 mins)
7:45 ~ 8:00pm Summarization (15 mins)
8:00 ~ 8:05pm Regrouping / Instruction Giving / Taking a 5 Minutes Break (Intermission)
(Session II)
8:05 ~ 8:40pm Discussion Session (35 mins)
8:40 ~ 8:55pm Summarization (15 mins)
8:55 ~ 9:00pm Concluding Remarks / Announcements
Meeting Time: (Tue.) 7:00pm - 9:00pm;
Meeting Venue: 丹堤咖啡 Dante Coffee (Minimum Order $85)
Address: 台北市濟南路三段25號[MAP]-捷運忠孝新生站3號出口步行3分鐘
Important Notes:
1. We suggest that participants read the articles and think about the questions in advance.
2. Newcomers should prepare a two-to-three-minute self-introduction in English to deliver when called upon by the host before the start of the discussion.
3. We welcome newcomers and other guests to attend the meetings and join the discussion freely for three times. After that, we hope you will consider becoming a YoYo English Club member. We charge a NT$1000 lifetime membership fee, or NT$500 for students.